About Our Retail Store >
Q: What are the retail store hours?
Q: Can I bring my pet to That Fish Place - That Pet Place?
Q: Do you sell dogs and cats?
Q: Do you carry the same merchandise online and in-store?
Q: Do you have in-store pickup?
Q: Where can I find a list of glass aquariums that you sell?
Q: How long will fish last in the bags from the fishroom?
Q: What is your Live Fish Guarantee for retail store purchases?
Q: What is the Pirate's Cove Touch Tank?
Q: Do you sell Dog Licenses?
Q: Do you offer tours?
Q: Do you have any job openings?
Q: How do you verify my credit card information?
Q: How do you protect my personal information?Q: How are cookies used on thatpetplace.com?
Q: What do you do with my email address?
Livestock & Frozen Food Orders >
Q: How much does it cost to ship live orders?
Q: How do I order frozen foods?
Q: When will my live order ship?
Q: Why won't you deliver livestock to my state?
Q: Is your livestock covered by any guarantee?
Q: Do you offer quantity discounts?
Q: How are live shipments packed?
Q: Can the weather or temperature in my area affect shipping?
Q: What if a live item is backordered?
View More Livestock Questions >>
Returns & Exchanges >
Q: Can I return an item if I'm not satisfied?
Q: What should I do if a product arrives damaged?
Q: What if a product becomes defective?
Q: How should I return unwanted or defective products?
Q: What are your customer service hours?
Ordering Information >
Q: Do you match competitor pricing?
Q: What payment methods are accepted?
Q: What if an item I order is out of stock or backordered?
Q: Why was my backorder cancelled?
Q: How can I be sure I'm ordering the right product?
Q: Is there a faster way to re-order items?
Q: How do you verify my credit information?
Q: Why was my account charged twice?
Q: Where can I find a promotion code?
Q: How do I redeem a gift card?
View All Online Purchase Questions >>
Q: What are your shipping rates for dry goods?
Q: When and how will my order be shipped?
Q: What expedited shipping methods are available?
Q: When are Express packages shipped and delivered?
Q: How much does it cost to have live orders shipped?
Q: Can an item's size or weight affect shipping cost?
Q: Does That Pet Place ship internationally?
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