Q: What are your shipping rates for dry goods?
We ship via Fedex to the 48 contiguous states for dry goods orders. All fees include shipping, handling & processing. There may be additional shipping charges for items of size or items delivered direct from the manufacturer. FedEx cannot ship to a P.O. Box, APO or FPO address (these addresses are served by USPS). Customers in Alaska, Hawaii, Puerto Rico and other areas outside the Continental United States should call customer service for shipping rates. Call about APO and Diplomatic Pouch restrictions.There is no minimum order for U.S. or Canadian orders, however a there is a $150 minimum order required for foreign orders.View shipping rates for frozen food, live fish, plants and corals here.
Q: What is your holiday shipping schedule?
Memorial Day: There will be no shipments sent out Monday May 27, 2013. Regular shipping will resume Tuesday, May 28.
Q: When and how will my order be shipped?
We ship most of our merchandise directly from our warehouse in Lancaster, PA. There are some products that ship directly from manufacturers (drop ship). Our warehouse staff packs and ships orders Monday through Friday (except holidays). Most orders leave the warehouse within 2-3 days of being placed.
"Best Service" via Fedex is used to ship orders unless otherwise specified during the ordering process. "Best Service" is the most inexpensive ship method based on the products ordered and the shipment destination.
Q: What expedited shipping methods are available?
The following expedited shipping methods are available:
Q: When are express packages shipped and delivered?
If you select an express shipping option, please note that express packages are shipped and delivered Monday through Friday and will not be shipped or delivered over the weekend.
Q: Can an item's size effect shipping cost?
In some cases products classified as oversized due to weight or measurement may require additional shipping fees. These items/orders may be excluded from free shipping promotions. Additional shipping fees and transit time may be required for these items. Please call 1-800-842-8738 for a shipping quote.
© 2013 That Fish Place - That Pet Place a division of Fish Net, Inc.