Q: What is your holiday shipping schedule?
Thanksgiving Holiday Shipping Schedule: Packages will not ship or be delivered Thanksgiving Day. Last live plant shipping day (2-day) - Monday, 11/24
Last live fish shipping day (overnight) - Tuesday, 11/25
Shipping will resume Monday, December 1st
There will be no frozen food orders shipped the week of November 24th
Christmas & New Year's Holiday Shipping Schedule: Packages will not ship or be delivered on Christmas or New Years Day. Ground orders should be placed by December 16 to guarantee Christmas delivery. Order by the 19th to ensure express arrival.
Last live plant shipping day (2-day) - Wednesday, 12/17
Last live fish shipping day (overnight) - Thursday 12/18
Shipping will resume Monday, January 5th
There will be no frozen food shipping for the week of December 22nd or the week of December 29th. Frozen food should resume the week of January 6th.
Q: What are your shipping rates for dry goods?
We ship via Fedex to the 48 contiguous states for dry goods orders. All fees include shipping, handling & processing. There may be additional shipping charges for items of size or items delivered direct from the manufacturer. FedEx cannot ship to a P.O. Box, APO or FPO address (these addresses are served by USPS). Customers in Alaska, Hawaii, Puerto Rico and other areas outside the Continental United States should call customer service for shipping rates. If the order is placed online, it will not have the correct shipping charges applied in the cart. You will be contacted by customer service with the correct shipping total once we receive quotes.Call about APO and Diplomatic Pouch restrictions.There is no minimum order for U.S. or Canadian orders, however a there is a $150 minimum order required for foreign orders.View shipping rates for frozen food, live fish, plants and corals here.
Q: When and how will my order be shipped?
We ship most of our merchandise directly from our warehouse in Lancaster, PA. There are some products that ship directly from manufacturers (drop ship). Our warehouse staff packs and ships orders Monday through Friday (except holidays). Most orders leave the warehouse within 2-3 days of being placed.
"Best Service" via Fedex is used to ship orders unless otherwise specified during the ordering process. "Best Service" is the most inexpensive ship method based on the products ordered and the shipment destination.
Q: What expedited shipping methods are available?
The following expedited shipping methods are available:
Q: When are express packages shipped and delivered?
If you select an express shipping option, please note that express packages are shipped and delivered Monday through Friday and will not be shipped or delivered over the weekend.
Q: Can an item's size effect shipping cost?
In some cases products classified as oversized due to weight or measurement may require additional shipping fees. These items/orders may be excluded from free shipping promotions. Additional shipping fees and transit time may be required for these items. Please call 1-800-842-8738 for a shipping quote.
Q: Does That Fish Place - That Pet Place ship internationally?
We ship world-wide! For delivery outside the contiguous 48 states including Alaska, Hawaii, Puerto Rico and APO addresses, please contact Customer Service via phone or e-mail. We have various shipping methods available for timely and cost effective delivery to locations around the world.
International orders require a minimum purchase of $150 of in-stock dry goods. Payment methods are limited to American Express, money order or wire transfer in U.S. currency as payment, personal checks will not be accepted. Please call 1-800-733-3829 for transfer information.
Livestock orders are shipped within the 48 contiguous states with the exception of California. Frozen food orders are only shipped within the contiguous 48 states.
© 2014 That Fish Place - That Pet Place a division of Fish Net, Inc.