Q: How much does it cost to have live plants and animals shipped to me?
Q: When will my Livestock order ship?
Q: How do I order frozen foods?
Q: Is your livestock covered by any guarantee?
Q: What if something I order arrives deceased or in poor condition?
Q: Can the weather or temperature in my area affect when my live order ships?
Q: Can I request a specific arrival date for my live order?
Q: Where does That Fish Place - That Pet Place ship Livestock?
Q: I'm in California/Alaska/Hawaii/Puerto Rico/outside the United States...can I order livestock or frozen food?
Q: When are charges for livestock/frozen food orders deducted from my account?
Q: How do you ship live plants and animals?
Q: What if a livestock item is or becomes out of stock when my order is set to ship?
Q: One of the live items I ordered says it is backordered, can I have part of my order shipped now and the rest later?
Q: Are there quantity discounts on livestock items?
Q: Can I order online and pick my order up in the Lancaster, PA retail store?
Q: Can I specify size, color or sex of a livestock item or order something not online?
Q: Why are some live items, like pondfish, only available for a few months of the year?
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