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    Livestock & Frozen Food Orders

    Livestock Holiday Shipping Schedule

    Holiday Shipping Notice: The Livestock Mail Order Department will be closed for Labor Day, Monday, September 5th. All live plant orders placed after 12pm on Wednesday, August 31st & all live fish orders placed after 12pm on Thursday, Sept. 1st will be scheduled to ship Tuesday, September 6th.

    Q: How much does it cost to have live plants and animals shipped to me?

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    Q: When will my Livestock order ship?

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    Q: How do I order frozen foods?

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    Q: Is your livestock covered by any guarantee?

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    Q: What if something I order arrives deceased or in poor condition?

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    Q: Can the weather or temperature in my area affect when my live order ships? 

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    Q: Can I request a specific arrival date for my live order?

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    Q: Where does That Fish Place - That Pet Place ship Livestock?

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    Q: I'm in California/Alaska/Hawaii/Puerto Rico/outside the United States...can I order livestock or frozen food?

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    Q: When are charges for livestock/frozen food orders deducted from my account?

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    PayPal Logo
    Special Notice for PayPal Orders: We cannot hold or modify orders placed with PayPal. PayPal's policies do not allow us to hold orders for more than three days after they are placed. Depending on when the order was placed, this may mean that the payment authorization is expired before the order is scheduled to be shipped. In this instance, a livestock department representative will contact you regarding the options for your order.

    Q: How do you ship live plants and animals?

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    Q: What if a livestock item is or becomes out of stock when my order is set to ship?

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    Q: One of the live items I ordered says it is backordered, can I have part of my order shipped now and the rest later?

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    Q: Are there quantity discounts on livestock items?

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    Q: Can I order online and pick my order up in the Lancaster, PA retail store?

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    Q: Can I specify size, color or sex of a livestock item or order something not online?

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    Q: Why are some live items, like pondfish, only available for a few months of the year?

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