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Questions? Call 1-888-THAT-PET

Contact us

Phone Number: 888-842-8738 
Call Center Hours: Mon- Fri: 8am - 7pm EST Toll free in the US & Canada. Otherwise, contact us by calling 717-299-5691

Mailing Address: 237 Centerville Rd. | Lancaster, PA 17603


Need help finding the right product? Not sure you received what you needed, or need help on installation? Ask our Pet Pros!


Have a question about your order or account status? Didn’t receive what you thought you ordered? Our customer service can help.


Not happy with the product you ordered? Not a problem – our returns deparment can help.

Retail Store

Want to know more about our Lancaster, PA retail store? Check out our Visit Us page or sent us your question.

Aquatic Livestock

Our on-staff marine biologists are standing by to answer any livestock questions you may have.


We want to hear about you and your pets! Have a great story to tell, a product idea, or simply want to let us know something we need to work on for next time?