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Questions? Call 1-888-THAT-PET

    Q: What if a product is defective or becomes defective shortly after it is put to use?


    If a product is defective on arrival or becomes defective within 30 days, please notify us before returning it. Most manufacturers allow us to accept returned defective merchandise, but some require that the customer return the product directly to them. Always read the manufacturer's warranty included with the product when you unpack it and keep invoices as proof of purchase.

    If you have defective merchandise to return, please follow the shipping instructions under "Returning Merchandise". We can only refund standard Ground UPS, 4th Class US Mail or FedEx Ground postage on defective or damaged merchandise. Do not ship by UPS Air Service, Federal Express, franchise mailers, etc. as the full amount of these methods of shipping cannot be refunded.