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Questions? Call 1-888-THAT-PET

    Q: Why does it appear that my card was double charged or that funds are unavailable in my debit account?


    Modification of orders that are already being processed may cause double authorization and/or funds to be temporarily unavailable on your credit or debit card account. Please ask your customer service representative or banking institution if you have questions. We are not responsible for bank charges or fees that may be incurred due to temporarily unavailable funds.