Privacy Policy

We use the latest encryption and security technology and fraud detection when you place your order online with us. This is done to protect you from unauthorized use of information you are sending to us. We recommend installing the latest security features and updates for your Internet browser to ensure optimal security.

Personal information, such as name, address, telephone numbers and email address, are used for maintaining your account and for providing you with information on our products and services. We don't share mobile numbers with any 3rd parties - we use them only for marketing purposes you've opted into. This information is held in the greatest confidence. From time to time it is necessary to provide your account information to vendors for processing drop ship orders or handling customer service requests. When you place an order, we ask you to provide information including your name, address, email address and credit card number. Except to verify credit card information to complete your order, we do not use or release any credit card or financial information for any purpose.

Our site utilizes cookies for tracking customer product selections to maximize the user experience. This information may be passed on to third parties for analysis. At no time is information regarding your identity or payment information passed on.

That Fish Place-That Pet Place uses remarketing with Google Analytics to advertise through the Google Display Network. Third-party vendors, including Google, show our ads on sites across the Internet. We along with third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on past visits to our website. Third-party audience data (such as age, gender and interests) within Google Analytics may be used to help us focus our advertising initiatives.

You may at any time opt out of Google Analytics for Display Advertising and/or customize Google Display Network ads using Google's Ads Settings.

Cookies for SMS Mobile Messaging: That Pet Place uses cookies to collect information around abandoned shopping carts. A cart is considered abandoned after one hour of inactivity/lack of purchase. Once the timer has expired an SMS message may be sent as a reminder.

The email address you provide for order processing, may be used to send you information and updates pertaining to your order or request, in addition to receiving occasional company news, updates, promotions, related product or service information, etc. We will not give or sell your email address to any other company for marketing purposes. Upon order completion, your email will be sent to Google Trusted Stores and Norton Shopping Guarantee so that you may opt into each company’s respective independently guaranteed shopping program.

We have taken the necessary steps to ensure that we are compliant with the CAN-SPAM Act of 2003.

Note: If at any time you would like to unsubscribe from receiving future emails, we include a link to unsubscribe at the bottom of each email.

To help protect you against credit card fraud, we verify the billing and shipping addresses of your credit card with the issuer. If you are using a shipping address that is different than your credit card billing address, please contact your credit card company and request that they add this address as an authorized shipping address on your account. This helps protect you against fraudulent charges by anyone that might attempt to ship items to an address other than those you have authorized.

Our customer service department will make every effort to contact you if we are unable to verify your credit card information. If you have selected an expedited shipping service we will attempt to contact you immediately. Please provide complete contact information so we can reach you as soon as possible to prevent delays due to inaccurate credit card information or unauthorized shipping addresses.

Collection and Use of SMS Data:

In order to provide our SMS sending service, we may collect and process certain information related to the sending of SMS messages. This information may include:

Recipient Phone Numbers: The phone numbers to which SMS messages are sent.
Message Content: The content of the SMS messages sent through our service.
Message Delivery Status: Information on whether the SMS messages were delivered successfully or if there were any delivery issues.
Timestamps: The date and time when SMS messages are sent and delivered.

Purpose of SMS Data Processing:
We collect and process SMS data for the sole purpose of facilitating the delivery of messages through our SMS sending service. The information collected is used to:

- Ensure the accurate and timely delivery of SMS messages.
- Provide users with information on the status of their sent messages.
- Diagnose and resolve any issues related to SMS delivery.

Consent to SMS Communication
By using our SMS sending service, you consent to the collection, processing, and use of SMS data as described in this privacy policy. It is your responsibility to ensure that you have the necessary permissions to send SMS messages to the recipients' phone numbers.

View our Mobile Terms & Conditions Here.