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Questions? Call 1-888-THAT-PET

    Q: When and how will my order be shipped?


    We ship most of our merchandise directly from our warehouse in Lancaster, PA. There are some products that ship directly from manufacturers (drop ship). Our warehouse staff packs and ships orders Monday through Friday (except holidays). Most orders leave the warehouse within 2-3 days of being placed.

    "Best Service" via Fedex is used to ship orders unless otherwise specified during the ordering process. "Best Service" is the most inexpensive ship method based on the products ordered and the shipment destination.