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    Q: Is your livestock covered by any guarantee?

    Answer

    Most of our live items are covered by our 5-day Arrive Alive Guarantee. Restricted Items are not covered by this policy for any reason. View the full Livestock Guarantee Policy and Restricted Species list for full details. Any losses must be reported to us within the 5-day guarantee period and we do require verification for any losses.

    Shipping charges are not covered by our livestock guarantee policy and are non-refundable.