Q: What if a livestock item is or becomes out of stock when my order is set to ship?
Keeping an accurate inventory on live plants and animals can be tricky. We try to keep the stock advertised on the website is as accurate as possible. The livestock advertised online is also available to our retail store customers. Despite frequent updates, our website does not always reflect if an item is physically in stock or available to ship. In the event that an item on a live order is not available on the day of shipment, or the quantity ordered is greater than our available inventory, a member of our livestock team will attempt to contact you. You will be given the option to remove the out of stock item and have the remainder of the order shipped, or to have the entire order held to see if the item becomes in stock again. Orders placed with a credit card can be held for up to two weeks; orders placed with PayPal or Google Checkout payment methods cannot be held due to their payment policies.
If you have ordered a large quantity of a single species (i.e. 25 or more of a single plant) extra time may be needed to process the order. If we are unable to contact you, or we have not gotten a response by 4:00pm (Eastern) on the day of shipment, we will remove the unavailable items from your order and ship as scheduled. In rare cases when a significant percentage of an order is unavailable, the order will be held until we are able to reach you. This may cause some delays in expected ship dates.
Livestock items will not be placed on backorder. Please note that your account will not be charged for the items that are unavailable for shipment.