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Questions? Call 1-888-THAT-PET

    Q: Why was my backorder cancelled?


    If you have used PayPal as your payment method, your backorder may be cancelled if we do not receive the product in our warehouse within 3 business days. We apologize for any inconvenience. If you do not wish to have your backordered items cancelled after 3 days, we suggest using a credit card as your payment method.

    After 25 days on backorder, That Fish Place - That Pet Place will contact you to see if you’re still interested in waiting on the product. At this point, if we do not hear from you within 7 days, your order will be cancelled and your account refunded. After 60 days on backorder, all orders are cancelled and accounts are refunded.