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    Q: Why was my backorder cancelled?

    Answer

    If you have used PayPal as your payment method, your backorder may be cancelled if we do not receive the product in our warehouse within 3 business days. We apologize for any inconvenience. If you do not wish to have your backordered items cancelled after 3 days, we suggest using a credit card as your payment method.

    After 25 days on backorder, That Fish Place - That Pet Place will contact you to see if you’re still interested in waiting on the product. At this point, if we do not hear from you within 7 days, your order will be cancelled and your account refunded. After 60 days on backorder, all orders are cancelled and accounts are refunded.