Ground & Express Delivery to the U.S. 48 contiguous states.
Fees include shipping, handling, and processing.
Additional charges for orders with size or weight exceptions.
No minimum order for U.S. or Canada ($150 Minimum on Foreign Orders)
DRY GOODS HOLIDAY SHIPPING Thanksgiving: Dry goods will not ship 11/26/09. Normal shipping will resume 11/27/2009. Christmas: Dry goods will not ship 12/25-12/26/09. Normal shipping will resume 12/28/2009. New Year’s: Dry goods will not ship 1/1-1/2/2010. Normal shipping will resume 1/4/2010.
GENERAL SHIPPING INFORMATION
"Best Service" unless otherwise specified during the ordering process. "Best Service" is determined by our computer system, which selects the most inexpensive ship method based on the products ordered and the shipment destination. There is no sales tax added to orders being shipped outside of Pennsylvania (PA residents will have 6% sales tax added to their order total).
Some items indicate that they do not fall into our regular shipping fee schedule and require additional shipping fees. These additional shipping charges will be calculated automatically, and will appear on your final order page. If you have any immediate questions about oversized shipping charges, please call our Customer Service Department at 1-888-THAT PET.
For delivery outside the contiguous 48 states please contact our Pet Professionals by calling, writing or e-mailing. We have various shipping methods available for timely and cost effective delivery to locations around the world.
Fedex Express Standard Overnight (contiguous U.S. only) & Fedex Express Two Day (contiguous U.S. only) and Fedex Express Saver Three Day (contiguous U.S. only) delivery is available. Call for a quote. In stock Fedex Express Air orders will ship same day when ordered by 3 p.m. EST Monday-Friday (does not apply to Live Fish Delivery shipments, click here for more details). Saturday and Sunday and the day the order ships do not count as shipping days. FedEx cannot ship to a P.O. Box, APO or FPO address (these addresses are served by USPS). Customers in Alaska, Hawaii, Puerto Rico and other areas outside the Continental United States should call or e-mail for the best shipping method.
ADDITIONAL SHIPPING INFORMATION
Some products, due to weight or size, require additional shipping fees. These items are identified with an "Additional Shipping" link appearing in red, blue, green or purple on the product detail page. Refer to the map and chart link below to determine the additional shipping charge for your order. Use the map to determine which geographic zone your order will ship to. In the chart, follow the color indicated for your selected product to your zone column. That amount is your added shipping charge for that product in addition to the regular shipping costs.
Orders are shipped with dry ice every Tuesday of the month, weather and holidays permitting, by FedEx 2-day.
Due to warmer weather, That Fish Place does not ship frozen food between July-September.
FROZEN FOOD ORDERING
Frozen Food Orders must be placed separately from dry goods orders. Frozen Food orders are shipped to all 48 contiguous states. There is a $30.00 minimum order and all orders are charged a $24.99 flat shipping and handling fee. Orders are shipped with dry ice every Tuesday, weather and holidays permitting. Some restrictions apply. Out of stock items cannot be backordered. For faster delivery, use a commercial/business address.
FROZEN FOOD HOLIDAY SHIPPING: Thanksgiving: Frozen Food Shipping will end on 11/17/09 and resume 12/1/09 Christmas and New Year’s: Frozen food shipping will end 12/15/09 and resume 1/5/10
