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| Home : Shipping : Live Plant Guarantee |
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| Please Choose:
Live Fish Guarantee
Live Rock Guarantee
Live Plant Guarantee |
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LIVE PLANT GUARANTEE POLICY
Live aquarium and pond plants are covered under our limited Arrive Alive 5-Day Quality Guarantee. Our plants are guaranteed to arrive alive, ready to plant in your aquarium or pond, and stay alive for 5 days. No acclimation is necessary for aquarium or pond plants, however it is recommended that the plants be inspected upon arrival and gently rinsed to remove unwanted debris.
In the unlikely event that any item in your live plant order arrives dead or dies within the first five (5) days after arrival, please notify the That Fish Place Livestock department immediately by phone at (877) 367-4377 or by email at livefish@thatpetplace.com. No claims will be honored if you have not contacted us within 5 days of receiving your shipments - NO EXCEPTIONS! Shipping and packing costs are not refundable.
TERMS & CONDITIONS
- Guarantee does not cover any shipping or handling charges.
- Customer must be available to receive shipments on first delivery attempt, shipments that are left exposed to adverse weather conditions will not be covered by guarantee.
- If replacement of a lost plant is preferred to a refund, the customer is resposible to pay shipping for the replacement plant. Replacement livestock is not covered under this policy, any losses of replacement plants are the responsibility of the customer.
DO NOT dispose of any lost plants without prior authorization from That Fish Place. We may require proof of loss to honor a claim. A digital picture emailed to livefish@thatpetplace.com can usually be accepted as Proof of Loss. If you do not have access to a digital camera or email, you may be required to mail any lost specimens back to That Fish Place via US Mail. Please ensure that all specimens are properly and completely sealed inside a plastic bag within a mailing envelope. Your name and shipping address MUST appear on the OUTSIDE of the mailing envelope. Losses may be mailed to:
That Fish Place
Aquarium Livestock Department
237 Centerville Rd.
Lancaster, PA 17603 |
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