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LIVE ROCK GUARANTEE POLICY
That Fish Place is committed to shipping the very best quality, healthy live rock. Live rock is a very hardy product and will easily handle the stresses of shipping, even in adverse conditions. We are confident in the quality and hardiness of the live rock that we sell to our mail order customers, however we can not offer any guarentee on the rock.
Shape, size, color, and density are all highly variable characteristics inherent to live rock. We strive to accurately describe the different types of rock that we offer.
All our live rock is held under the supervision of our on-staff marine biologists in our custom holding system at That Fish Place prior to shipment. Because our rock is alreading in the "curing" process, it may not appear as colorful as some freshly havested rock sold by our competitors. Most of the coloration on fresh live rock is due to sponges, microalgaes, and random organisms that will not survive the curing process or exposure to air during transport. The beneficial bacteria, microorganims, coralline algae, and other organisms that you want are still living on our rock, and will reestablish themselves one the live rock is stablized in your aquarium. |
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