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PLEASE NOTE: At That Fish Place, our goal is to offer exceptional selection to all our customers. All the rare and exotic species you see on our website are also available to our in-store customers (excluding "Your Choice" items). Despite frequent updates, our website does not always reflect our available inventory. In the event that an item on an order is not available on the day of shipment, or a quantity of an item is greater than our available inventory, a member of our livestock team will attempt to personally contact you. If we are unable to contact you, or we have not gotten a response by 4:00 p.m. EST on the day of shipment, we will remove the unavailable items from your order and ship as scheduled. We do not backorder out-of-stock livestock.
In cases where a significant percentage of an order is unavailable at the scheduled shipment date, we will hold the order until we have contacted the customer. This may cause some delays in expected ship dates if the customer cannot be reached. We apologize for any inconvenience this may cause. We feel this policy is the best way to ensure that our customers receive exactly what they are expecting. We feel this policy is the best way to ensure that our customers receive exactly what they are expecting. We invite and encourage you to call our livestock department Monday through Friday, 8am to 5pm EST, at 1-877-367-4377, or email livefish@thatpetplace.com to confirm availability of your livestock. |
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LIVESTOCK HOLIDAY SHIPPING
Thanksgiving: Livestock shipping will end Monday 11/21/11 and will resume Monday 11/28/11.
Christmas and New Year's: Livestock shipping will end Tuesday 12/20/11 and will resume Tuesday 1/3/12. |
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LIVE ROCK SHIPPING RATES
Standard Shipping for all Live Rock is FedEx 2-day. Overnight upgrades are available for an additional charge. To place an order using 1-Day or Priority shipping please call 1-877-367-4377. Shipping rates are determined by box size as follows: |
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| SMALL BOX |
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| LIVE ROCK / LB. |
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PRICE
PER LB. |
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ROCK WITH
FREE SHIPPING (2-DAY) |
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| Premium Fiji / 20 lbs. |
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$6.68 |
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$133.60 |
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$145.60 |
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$147.60 |
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| Cultured Fiji / 20 lbs. |
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$6.68 |
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$133.60 |
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$145.60 |
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$147.60 |
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| Solomon / 16 lbs. |
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$7.68 |
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$122.88 |
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$132.48 |
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$134.08 |
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| Tonga / 25 lbs. |
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$7.68 |
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$192.00 |
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$207.00 |
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$209.50 |
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| Nano Rubble / 20 lbs. |
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$6.68 |
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$133.60 |
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$145.60 |
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$147.60 |
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| LARGE BOX - FREE 2-Day Shipping |
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| LIVE ROCK / LB. |
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PRICE
PER LB. |
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ROCK WITH
FREE SHIPPING (2-DAY) |
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| Premium Fiji / 45 lbs. |
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$4.99 |
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$224.55 |
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$233.55 |
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$256.05 |
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| Cultured Fiji / 45 lbs. |
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$4.99 |
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$224.55 |
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$233.55 |
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$256.05 |
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| Solomon / 40 lbs. |
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$5.99 |
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$239.60 |
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$263.60 |
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$267.60 |
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| Tonga / 50 lbs. |
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$5.99 |
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$299.50 |
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$329.50 |
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$334.50 |
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| Nano Rubble / 40 lbs. |
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$4.99 |
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$199.60 |
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$223.60 |
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$227.60 |
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IMPORTANT SHIPPING INFORMATION
We send everywhere in the United States for the same rate regardless of zip code. We DO NOT ship livestock to Alaska, California, Hawaii, or Puerto Rico. |
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SHIPPING SCHEDULE
Orders Placed By:
Noon EST Monday-Thursday - Orders Ship Same Business Day
After Noon EST Monday-Wednesday - Orders Ship Next Business Day
After Noon EST Thursday, Friday - Sunday- Orders Ship the Following Monday
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GENERAL INFORMATION
That Fish Place utilizes only the most effective packing and shipping techniques available. All shipping and packing is overseen and approved by our on staff Marine Biologists to ensure that your Live Rock arrives to you in the best possible conditon. All live rock is kept in our holding tanks allowing the most natural conditions available until shipping.
All our live rock is shipped moist, wrapped in wet newspaper inside a plastic bag, inside an insulted styrofoam container. This is done to protect the organisms on the rock from exposure to the air, or extreme tempertures during transport.
In the event of severe weather conditions we may delay shipment until conditions will allow for safe transport of your order. If tempertures are below 32 degrees, or above 90 degrees, we highly recommend that you upgrade to 1 day shipping for the safety of your shipment.
Even though all our live rock has been held in our controlled system and hand picked prior to shipment, rock should never be introduced directly into an existing aquarium. Even cured rock will need to go through a curing process after transport to safetly acclimate it to your system. Refer to our Acclimation and Curing Live Rock section for more information.
Meet or Beat policy does not apply to live rock. |
