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    Q: Can I return an item if I'm not satisfied?

    Answer

    We hope that you are satisfied with merchandise purchased from That Fish Place – That Pet Place. If you are not completely satisfied, please contact a Customer Service Representative. You may return any unused product, within 30 days for a full refund of the item’s purchase price. In the event an item you receive does not meet your needs or expectations, you may return it providing:

    1. The item and original display package must both be in new condition.
    2. All parts, accessories, warranty cards, instructions, ect, must be enclosed and unaltered.
    3. Item was purchased within 30 days of return.

    You must attain "Return Authorization Number" from a Customer Service Representative (1-800-733-3829) before sending any merchandise. We are unable to accept returns on clearance items. Any deviation from these criteria may result in a restocking fee of up to 30% of the original purchase price. The customer will be contacted before any restocking fee is assessed in order to give the customer the option of approving the restocking fee or having the product returned to the customer.

    Returns and credits are subject to the discretion of That Fish Place – That Pet Place.