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Questions? Call 1-888-THAT-PET

    Q: Can the weather or temperature in my area affect when my live order ships? 


    Yes! Even using insulated containers and ice packs or heat packs, temperatures and weather can still impact the successful shipment of live or frozen food shipments. In extreme temperatures, it can be difficult to control the temperature within a safe and stable range for the contents of these shipments. Severe weather like blizzards, ice storms, heat waves and hurricanes may also delay flights and drivers carrying the packages. We monitor the weather for each package destination using NOAA's National Weather Service and will contact you with any concerns regarding your shipment.