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Questions? Call 1-888-THAT-PET

    Q: What should I do if a product arrives damaged?


    If your merchandise arrives damaged, please contact a Customer Service Representative to report the damage. We must be notified within two days of the order’s arrival to insure proper handling of your claim. Some shipping companies require that a representative inspect the damaged package. Please keep the original packaging, and do not discard the shipping box until the claim is processed or you are otherwise instructed.

    In some situations, damaged merchandise may need to be shipped back to us. If this situation occurs, please attain a "Return Authorization Number" (call 1-800-733-3829) and follow the shipping instructions for returning unwanted, damaged, or defective merchandise.