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Limited Livestock 14-Day Guarantee Policy

That Fish Place - That Pet Place (TFP - TPP) strives to supply the aquarium community with the finest quality aquatic livestock available. For this reason we offer all our customers a limited 14-Day Guarantee on all fish, invertebrates and live plant purchases.

Conditions & Requirements

• Must have store receipt

• Must present specimen

• Must have a separate sample of your aquarium water (8 oz.) NOT containing the animal.

• Refund will be issued for the purchase price of the item.

• Guarantee is valid for fourteen (14) days only. We must be notified of any losses within this time period. If you cannot return the purchase within this period, please call 717-299-5691 (option 5) or email fish@thatpetplace.com.

• Purchases must be taken home promptly, losses due to delays void the guarantee.

• All animals must be acclimated properly, according to TFP - TPP procedure. View Our Acclimation Procedures Here >

• Refunds cannot be made for specimens exhibiting signs of physical trauma, such as torn fins, scratches or bite marks. Water sample must show your aquarium to be up to TFP - TPP water standards:
      - pH: Specific to livestock purchased (See associate for details)
      - Ammonia: 0 ppm
      - Nitrite: 0 ppm
      - Nitrate: 50 ppm (fish) 20 ppm (inverts)
      - Salinity: Specific to livestock purchased (See associate for details)

• Refunds cannot be made for species that fall under our Restricted Species list.

• Management reserves the right to exclude any items from the guarantee policy at any time.

New Livestock Tank Tips

• TFP - TPP highly recommends the use of a quarantine tank to ensure the health of both your new fish selection and your established aquarium inhabitants. Quarantining your new fish greatly reduces the risk of parasite or disease introduction into your existing tank.

• Leave the lights off in your tank after you have introduced your new animal. This reduces stress on your new animal, and may reduce aggression toward your new fish by established inhabitants.

Restricted Species

Animals on this list are either very difficult to keep in the home aquarium or are highly susceptible to loss during transportation. Beginner level aquarists, or aquarists with aquariums less than 6 months old, should not purchase any of the species on this list. No credit or refunds will be offered on restricted items on this list under any circumstances.

• Any items not covered by our Guarantee Policy are labeled with a yellow sticker on the tank and are listed on signs in the Fish Room. A full Restricted Species list is available on our website at. A full Restricted Species list is available on our web site.

• Restricted items include but are not limited to all anemones, shrimp, starfish, nudibranchs, cucumbers, sponges, feather dusters, and select fish and corals. Customers requesting any of these animals waive any responsibility on the part of That Fish Place for animal losses normally covered within our 14-day replacement period for unrestricted species.

• We are not responsible for the existing fish in your aquarium or for fish sold as “starter fish” for any aquarium less than 6 weeks old.

• Management reserves the right to exclude any items from the guarantee policy at any time.

Live Plant Guarantee

• Live plants from That Fish Place are also covered under our limited 14-Day Livestock Guarantee. No acclimation is necessary for aquarium or pond plants; however, it is recommended that the plants be inspected upon arrival and gently rinsed to remove unwanted debris.

• In the unlikely event that any item in your live plant dies within 14 days after purchase, please follow the conditions & requirements as described above. No claims will be honored if you have not contacted us within the guarantee period.

Live plants are not guaranteed to be snail-free. We do our best to visually inspect all plants prior to purchase and remove any snails we see but we cannot guarantee that snails will not be introduced with your new plants. For tips on removing nuisance snails, please contact our associates or visit our article, Dipping Plants to Eliminate Snails.

Contact Us

  • Mail to:
  • That Fish Place - That Pet Place
    237 Centerville Road
    Lancaster, PA 17603

  • Telephone: 717-299-5691, option 5

  • Email: fish@thatpetplace.com

  • Fax: 717-295-7210