Most Frequently Asked Questions:

Q: Can I have live items shipped to me?

• All live items are only available in our Lancaster, PA retail store at this time.

Q: Is your livestock covered by any guarantee?

• Most of our live items are covered by our 14-day Guarantee Policy. Restricted Items are not covered by this policy for any reason. View the full Livestock Guarantee Policy and Restricted Species list for full details. Any losses must be reported to us within the 14-day guarantee period and we do require verification for any losses.

Q: Can you let me know when an item is available again?

• You can click on the "Get Notified When Available" link on the webpage for any Out Of Stock item to receive an automated email as soon as it is available again.

Q: Can I order online and pick my order up in the Lancaster, PA retail store?

• If you are coming to visit the store and you're interested in something specific, please contact the fish room staff. Items in the fish room may be held for a short time, but the items must be picked up and paid for in the store. You can reach the Fish Room staff by calling 717-299-5691.