Our Low Price Guarantee
We want to make sure that you always get the lowest price on your pet supply purchases. Tell a Customer Service Representative about our competitor's advertised price for the identical in stock item from the same manufacturer and we will match it before you complete the order. Prices offered on auction web sites, private sellers offering products for sale, closeout or clearance websites & prices and aquarium livestock items are excluded from this offer.Price matching does not apply to shipping and handling costs. That Fish Place-That Pet Place reserves the right to refuse offers that cannot be verified.
That Fish Place-That Pet Place accepts MasterCard, Visa, American Express, Discover, or PayPal. Orders may also be purchased with certified check, money order or personal check. Send your order and payment to: That Pet Place | 237 Centerville Road | Lancaster, PA 17603.
Customers mailing in their orders with a check or money order should be sure to calculate and include applicable taxes (PA residents please add 6%) and shipping costs of the order in the check total. Orders paid by check will be held for approximately two weeks for check clearance. Any overpayments will be promptly refunded. Shipping charges will be added automatically to credit card orders.
Our customer service representatives are available Monday - Saturday 8:30 a.m.-5 p.m. EST. Please call 1-888-THAT-PET for assistance.
To help protect you against credit card fraud, we verify the billing and shipping addresses of your credit card with the issuer. If you are using a shipping address that is different than your credit card billing address, please contact your credit card company and request that they add this address as an authorized shipping address on your account. This helps protect you against fraudulent charges by anyone that might attempt to ship items to an address other than those you have authorized.
Our customer service department will make every effort to contact you if we are unable to verify your credit card information. If you have selected an expedited shipping service we will attempt to contact you immediately. Please provide complete contact information so we are able to reach you as soon as possible to prevent delays due to inaccurate credit card information or unauthorized shipping addresses.
Modification of orders that are already being processed may cause double authorization and/or funds to be temporarily unavailable on your credit or debit card account. Please ask your customer service representative or banking institution if you have questions. We are not responsible for bank charges or fees that may be incurred due to temporarily unavailable funds.
Using a gift card purchased in our retail store for an online purchase, can be a little confusing. When entering one of these gift cards during checkout, enter the 9-digit code in the upper right-hand corner, on the back of the gift card. This only applies to gift cards purchased in our retail store and not gift cards purchased online.
That Fish Place - That Pet Place ships to the 48 contiguous states, with the exceptions of Utah, Kansas and California. If you're interested in shipping to Alaska, Hawaii, Puerto Rico and APO addresses, please contact Customer Service via phone or e-mail. We have various shipping methods available for timely and cost effective delivery to locations around the world.
International orders require a minimum purchase of $150 of in-stock dry goods. Payment methods are limited to American Express, money order or wire transfer in U.S. currency as payment, personal checks will not be accepted. Please call 1-888-842-8738 for transfer information. Some dry goods, most noteably most dog and cat food, are only available for pickup at our Lancaster, PA retail store.
We are not shipping any live items at this time.
We ship world-wide! For delivery outside the contiguous 48 states including Alaska, Hawaii, Puerto Rico and APO addresses, please contact Customer Service via phone or e-mail. We have various shipping methods available for timely and cost effective delivery to locations around the world.
International orders require a minimum purchase of $150 of in-stock dry goods. Payment methods are limited to American Express, money order or wire transfer in U.S. currency as payment, personal checks will not be accepted. Please call 1-888-842-8738 for transfer information.
Frozen Food orders are shipped within the 48 contiguous states (with the exceptions of Utah, Kansas & California).
Frozen food shipping has concluded for the Summer. Shipping will resume in the Fall when the weather is suitable. Our full inventory of frozen food can be found at our Lancaster, PA retail store.
Frozen food shipping is available October through May, weather and holidays permitting.
Frozen Food Orders must be placed and shipped separately from dry goods orders. There is a $30.00 minimum order and a shipping fee of $29.99 for each order (multi-box orders may require additional shipping). Frozen Food orders are only shipped to the contiguous United States east of the Mississippi river via Fedex 2-Day Express. Frozen food orders must be placed by 12pm EST Tuesday to ship the following Wednesday. Orders are shipped with dry ice every Wednesday for Friday delivery from our Lancaster, PA location. Out of stock frozen food items will not be backordered.
You can quickly re-order items you've purchased in the past with our re-order feature. Simply log in to your account using the "Login" link at the top right corner of the page. Find the link to re-order items under "Purchases". Use the dropdown arrow & click "Reorder Items". When you click the link, a list of products you have purchased under your account online or in the retail store will appear. Add the desired items to your cart and proceed with your order.
That Fish Place-That Pet Place works hard to provide you with a huge selection of pet supplies at the lowest prices online. Receive promotion codes by email: You can also sign up here to receive emails and be the first to know about sales and specials, and receive valuable promotion codes as they become available. Also, check out our homepage for other sitewide or category deals happening now!
Our expert staff is available during business hours to answer any questions you may have about the products we sell. Please speak to someone on our sales staff before ordering if you are unsure about a product you are considering.
Our web site provides you with images and information to represent the merchandise you may purchase. Please be aware that the colors shown may not be exact. Manufacturer design revisions and color variations may also exist. Prices, products, availability and offers are subject to change without notice. That Fish Place - That Pet Place is not responsible for graphical display variations or typographical errors.
Frozen food orders must be placed separately from dry goods and have separate shipping fees and schedules.
From time to time, stock shortages do occur. Items may become out of stock if:
- Demand for an item is much higher than expected.
- The manufacturer has backordered the item due to a shortage of parts, materials, etc.
- Transportation strikes, natural disasters such as floods, snow storms, etc.
If an item is valued at $10 or more the item will be placed on backorder and shipped when new stock arrives unless instructed by the customer not to do so. Backorders are shipped to you by best method (usually FedEx ground shipping) and you will not pay any additional shipping fees. We do not backorder frozen food items.
If you have used PayPal as your payment method, your backorder may be cancelled if we do not receive the product in our warehouse within 3 business days. We apologize for any inconvenience. If you do not wish to have your backordered items cancelled after 3 days, we suggest using a credit card as your payment method.
After 25 days on backorder, That Fish Place-That Pet Place will contact you to see if you are still interested in waiting on the product. At this point, if we do not hear from you within 7 days, your order will be cancelled, and your account refunded. After 60 days on backorder, all orders are cancelled, and accounts are refunded.
That Fish Place - That Pet Place does not mail printed catalogs.
Don't despair, you can keep up-to-date with all the current sale information and receive valuable coupons by signing up for our email program here.
If you would like to continue mailing or faxing in your order, please download this order form.
Still have questions?
If you can't find your question in our FAQ section, contact us and we'll answer shortly!
8:30 AM to 5 PM EST Mon-Sat
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