About Our Retail Store



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Q: What are the retail store hours at That Fish Place - That Pet Place?

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Labor Day Monday, September 3rd: 8:30 a.m. - 5 p.m.

Visit us Monday-Saturday from 8:30 a.m. - 9 p.m. and Sunday from 10 a.m. - 6 p.m.

Q: Do you carry the same merchandise online and in your retail store?

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The retail store and web store selections are very similar with a few exceptions. Large glass and acrylic aquariums are only available in the retail store due to shipping difficulties. Drop-shipped items may only be available online. In addition, our web store inventory reflects the inventory in our warehouse, not our retail store. If you would like to inquire about the availability of a product in the retail store, please call 888-842-8738.

Q: What size glass tanks, stands and canopies are available in your retail store, and how much do they cost?

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Check out a complete list of our retail store aquarium, stand and canopy inventory, and prices here - Retail Store Tank List.
Prices are subject to change - please call 717-299-5691 for the most update-to-date pricing and availability.

Q: What kinds of fish and invertebrates are available in your fish room?

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You’ll find over 500 species of tropical marine and freshwater fish and invertebrates, hundreds of exotic corals and coral frags and a huge variety of lush aquarium plants. Click here to learn more about our Fish Room!

Q: How long will fish be safe in the bags from the fishroom?

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If you plan on purchasing livestock and you won't be going home right away or you have a long trip, please let the fish room associate helping you know how long the fish will be in transit. We double-bag fish with an oxygen mixture so the aquatic animals you purchase may remain in the bags safely for several hours until you can get them into your tank. Associates can also pack the bags in cardboard or Styrofoam to keep the animals more stable and secure for transport if necessary. Please be cautious about where the bags are placed in your vehicle; avoid direct sun or direct cold air as this can quickly alter the internal temperature of the bags.

Q: What should I do if a fish I purchase in the retail store dies?

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Most of the fish and livestock in the fish room are covered by our limited 14-day guarantee. If you should incur a loss, simply bring us an aquarium water sample (at least 8 oz.), the dead specimen (not in your water sample), and your receipt. If you won't be able to make it back to us within the guarantee period, please contact someone in the fish room at (717)-299-5691 opt.7, or email us at fish@thatpetplace.com about the loss.

Please read the full Retail Store Livestock Guarantee Policy for more details.

Q: What pets are available in the Small Pet Corner?

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Your favorite furry friends can be found in our Small Pet Corner, the open area in front of our reptile room. We offer ferrets, chinchillas and rabbits ready to be your new pet. We also have a variety of fancy rats, mice, gerbils, hamsters, and guinea pigs available to choose from every day. Our small pet specialists are here to help you make the choice that is just right for you and send you home with all you need for your special fuzzy little friend.

Q: What types of animals will I find in the Reptile Room?

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We offer a wide variety of reptiles, amphibians, and arachnids in our Reptile Room. Carefully furnished habitats provide ideal living quarters for all our inhabitants until you pick them out and take them home with you. Choose from snakes, lizards, tortoises, turtles, toads, frogs, newts, chameleons, geckos, tarantulas, scorpions and much more!

Our experienced reptile staff is happy to address all your questions and concerns before and after you purchase a new pet. We have detailed care sheets available for every variety of reptile or amphibian that we sell, and we stock all the supplies you need to keep your pets happy and healthy. You must be at least 18 years of age or be accompanied by a parent or guardian to purchase animals from our reptile room.

Q: Can I purchase live birds from the aviary?

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A variety of parakeets, finches, and other small birds are available for purchase in our screened Aviary. Our birds have all been quarantined to ensure that they are healthy and disease free before being displayed for sale. Aviary staff will help you get to know your bird before you take it home. Our bird experts can help you find the perfect feathered friend and help you find everything it will need in its new home. We stock the best brand name foods, toys, and supplements for every species.

We typically have common pet birds like canaries, parakeets, and cockatiels, but more exotic small birds like lovebirds and conures may also be available from time to time. We do not carry larger parrots.

Q: Are there kittens and puppies for sale at That Pet Place?

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That Fish Place-That Pet Place does not offer cats and dogs for sale, but we do have an adoption center operated by Centerville Pet Rescue in our store. We also work with a variety of other local pet rescues to offer adoptable pets on site. Visit our In-Store Events listing page for a full list of Rescue Meet & Greets.

Q: Do you match competitor prices?

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If you find a lower local advertised price at the time of purchase, we will match the lower price if the following conditions have been met:

  • The entire printed advertisement, showing the regular retail price and sale price for the identical dog or cat food (identical item/model number, manufacturer, size, weight, flavor, variety), is presented at the time of purchase.
  • Price must be valid at the time the price match is requested.
  • The advertised item must be identical to the item you are purchasing, defined as the same model number, manufacturer, weight, size, flavor and variety.
  • We cannot price match online prices or offers, prices advertised as a percent off, dollar off, clearance or close-out offers, limited quantity/supply offers, private label pricing, paid membership club pricing, purchase for gift card offers, buy 1 get 1 free offers, mail-in rebate or instant rebate offers, misprinted ad/typographical error prices, or ads where the original pricing for the dog or cat food cannot be determined.
  • You may not use any coupons on an item that has been price matched.
  • Not valid on prior purchases or in conjunction with other offers.
  • Limit of 5 competitor price matches per identical item per guest.
  • No rain checks will be issued if the price match item is not in stock.
  • We reserve the right to verify a competitor’s advertised price and availability of the item.
  • We reserve the right to rescind this offer at any time for any reason.
Q: Does That Fish Place - That Pet Place have Pennsylvania Dog Licenses available for sale?

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Annual dog licenses are available for purchase at our Lancaster, PA retail location (ask a cashier or sales associate for assistance). Please note, they are only for residents of Lancaster County, PA. If you're interested in learning more about the importance of licensing your dog, or would like to review this year's charges for dog licenses please see this page.

If you would like to download a license application to fill out before you arrive at the store, please click here. Please fill out one (1) form per dog license you are purchasing and present the form at any register.

Q: Can I purchase something on the website, and pick it up in the retail store?

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At this time That Fish Place-That Pet Place does not offer in-store pick-up.

Q: What is the Pirate's Cove Touch Tank?

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The Pirate’s Cove Touch Tank is probably the most popular display at That Fish Place-That Pet Place. Gently touch stingrays as they effortlessly glide by, hold starfish in the palm of your hand and observe other species in the pool as they pick through the sand and explore the broken galleon run aground in the center of the cove. The unique fish-shaped touch tank is a one of a kind, hands-on experience for the whole family, located between the fish room and the information desk in our retail store. Pirate’s Cove is tons of fun for the whole family and it provides us with a venue to properly educate visitors about the amazing creatures it houses. Free feeding shows and question/answer sessions are held each weekend.

Q: Can I bring my pet to That Fish Place - That Pet Place?

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Absolutely! We love to see pets of all kinds, and they love to "shop" for their own treats and toys. Please be sure to have your pet leashed and under control during their visit. You are responsible for the actions of your pet for the duration of your time at That Fish Place-That Pet Place.

We ask that all pets are fully vaccinated before visiting our store. This is to protect our customers' and employees' pets from communicable diseases like Parvovirus.

Q: Do you give store tours for large groups?

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Yes! Our retail store is a great destination for scout groups, pet clubs, classrooms and pretty much anyone. We'd love to meet you! Please call our retail store at 717-299-5691 for details and to schedule a tour.

Q: I purchased a gift card in the retail store. My gift card has 3 numbers on it. Which one do I have to enter on your website?

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Using a gift card purchased in our retail store for an online purchase, can be a little confusing. When entering one of these gift cards during checkout, enter the 9-digit code in the upper right-hand corner, on the back of the gift card. This only applies to gift cards purchased in our retail store and not gift cards purchased online.