Shipping

We ship all of our merchandise directly from our warehouse in Lancaster, PA. Our warehouse staff packs and ships orders Monday through Friday (except holidays). Most orders leave the warehouse within 2-3 days of being placed.

Frozen Food Orders must be placed and shipped separately from dry goods orders. There is a $30.00 minimum order and a shipping fee of $29.99 for each order (multi-box orders may require additional shipping). Frozen Food orders are only shipped to the contiguous United States east of the Mississippi river via Fedex 2-Day Express.

Frozen food orders placed before 5pm EST on Tuesdays will ship out on Wednesdays. Any orders placed for frozen food after that time will ship the following Wednesday. Orders are shipped with dry ice every Wednesday for Friday delivery from our Lancaster, PA location. Out of stock frozen food items will not be backordered.

The following expedited shipping methods are available:

• FedEx 2 Day
• FedEx Standard Overnight(M-F)

Please call for a price quote. Signature may be required for delivery. In-stock air orders will ship same day if your order is completed by 2 pm Monday-Thursday and 1:30 pm on Friday EST.

If you select an express shipping option, please note that express packages are shipped and delivered Monday through Friday and will not be shipped or delivered over the weekend.

That Fish Place - That Pet Place is now offering same day local delivery to Lancaster County zip codes + 17368. Please see our Local Shipping Page for current zip codes as well as a guide on how to activate the feature at checkout. Orders must be placed Mon-Fri before 12pm to qualify for same day local delivery. Orders placed for local delivery Friday after 12pm, Saturday & Sunday will be delivered on the following Monday. Use ‘$4.99 - Local Delivery’ ship method in checkout on thatpetplace.com. Local delivery excludes all live animals and glass aquariums at this time.

In some cases products classified as oversized due to weight or measurement may require additional shipping fees. After entering your address, you may check your estimated shipping rate in the cart. These items/orders may be excluded from free shipping promotions. Additional shipping fees and transit time may be required for these items. Please call 1-888-842-8738 for a shipping quote. Items with oversized shipping fees are indicated with the following image on their item pages:

Thatpetplace.com will only permit you to ship to the United States or Canada. If you are interested in shipping internationally, please call us at 1-888-842-8738. International orders require a minimum purchase of $150 of in-stock dry goods. Payment methods are limited to American Express, money order or wire transfer in U.S. currency as payment, personal checks will not be accepted.

Yes, the price of shipping may vary depending on where you live. If you have any questions about your order's shipping, please call our call center at 1-888-THAT-PET.

Many of the items on our site are only eligible for shipping using certain methods, and must be purchased separately. If this is the case, this will be noted on the item’s detail page.These items include:

- Dog and Cat Food are only available for in store pickup
- Frozen Fish Food Must be purchased separately
- Digital gift cards Must be purchased separately

Because our company exists as both a brick-and-mortar store and an ecommerce website, there are some items that we simply are unable to ship, but still want to show availability of for online retail customers. Those items are missing the ‘add to cart’ button on the website.