Shipping

We ship most of our merchandise directly from our warehouse in Lancaster, PA. There are some products that ship directly from manufacturers (drop ship). Our warehouse staff packs and ships orders Monday through Friday (except holidays). Most orders leave the warehouse within 2-3 days of being placed.

"Best Service" is used to ship orders unless otherwise specified during the ordering process. "Best Service" is the most inexpensive ship method based on the products ordered and the shipment destination.

Frozen food shipping is available October through May, weather and holidays permitting.

Frozen Food Orders must be placed and shipped separately from dry goods orders. There is a $30.00 minimum order and a shipping fee of $29.99 for each order (multi-box orders may require additional shipping). Frozen Food orders are only shipped to the contiguous US states East of the Mississippi River via Fedex 2-Day Express. Frozen food orders must be placed by 12pm EST Tuesday to ship the following Wednesday. Orders are shipped with dry ice every Wednesday for Friday delivery from our Lancaster, PA location. Out of stock frozen food items will not be backordered.

The following expedited shipping methods are available:

• UPS Next Day Air (contiguous U.S. only)

Please call for a price quote. Signature may be required for delivery. In-stock air orders will ship same day if your order is completed by 2 pm Monday-Thursday and 1:30 pm on Friday EST.

If you select an express shipping option, please note that express packages are shipped and delivered Monday through Friday and will not be shipped or delivered over the weekend.

In some cases products classified as oversized due to weight or measurement may require additional shipping fees. You may check your estimated shipping rate in the cart. These items/orders may be excluded from free shipping promotions. Additional shipping fees and transit time may be required for these items. Please call 1-888-842-8738 for a shipping quote. Items with oversized shipping fees are indicated with the following image on their item pages:

We ship world-wide! For delivery outside the contiguous 48 states including Alaska, Hawaii, Puerto Rico and APO addresses, please contact Customer Service via phone or e-mail. We have various shipping methods available for timely and cost effective delivery to locations around the world.

International orders require a minimum purchase of $150 of in-stock dry goods. Payment methods are limited to American Express, money order or wire transfer in U.S. currency as payment, personal checks will not be accepted. Please call 1-888-842-8738 for transfer information.

Frozen food orders are shipped within the 48 contiguous states with the exception of Kansas & California.

Yes, for items marked with (oversize shipping may apply image), the price of shipping may vary depending on where you live. If you have any questions about the component costs of your order's shipping, please call our call center at 1-888-THAT-PET.